Shipping Policy

We deeply appreciate your interest in acquiring our exquisite art pieces. In order to ensure a smooth and satisfactory delivery process, we have meticulously crafted the following shipping policy for your reference. We kindly ask you to review these details attentively prior to finalizing your purchase.

1. Personalized Delivery Service:

Our commitment to excellence extends to our delivery process, wherein each art piece is personally handled and delivered by our team. This bespoke service is designed to uphold the integrity and safety of your valuable investment, distinguishing us from conventional courier services such as FedEx or UPS.

2. Attentive to Fragility:

Recognizing the delicate nature of our art pieces, we exercise utmost care in their packaging and transportation. We understand the importance of safeguarding their integrity throughout the journey to your doorstep.

3. Operating from Ketchikan, Alaska:

Situated on a remote island in Ketchikan, Alaska, our gallery operates within a unique geographical context, which may impact shipping logistics. Despite these challenges, we are committed to ensuring a seamless and efficient delivery experience for our valued customers.

4. Seasonal Considerations:

Given the unpredictable weather conditions in Alaska, our gallery temporarily closes during the fall season for safety reasons. Consequently, deliveries are scheduled with consideration to this seasonal closure, ensuring optimal conditions for the transit of your art pieces.

5. Embracing Uniqueness:

By acknowledging and agreeing to our shipping policy, you embrace the distinctive approach we undertake to deliver your art pieces. Our methods may differ from traditional practices, yet they are meticulously tailored to guarantee the utmost satisfaction and care for your valuable acquisition.

6. Transparent Communication Channels:

We prioritize transparent and effective communication throughout the shipping process. Expect to receive timely updates regarding your delivery status via both phone and email, ensuring a seamless experience from purchase to receipt.

7. Refund & Exchange Policy

Regrettably, we are unable to offer refunds or accept cancellations once a purchase has been finalized. However, refunds and exchanges may be granted under specific circumstances as outlined below.

Refund Eligibility:

1.  Failed Delivery – Documented No-Show: A full refund will be issued if our team makes a documented delivery attempt, the buyer is not present to accept the piece in person, and all redelivery efforts are exhausted. All deliveries require in-person acceptance — items will never be left unattended. A delivery attempt is documented when our team has contacted the buyer via phone and/or email prior to the visit and has recorded the date, time, and location of the attempt.

2.  Damaged Upon Delivery: If an art piece is visibly damaged at the time of hand delivery, the buyer must refuse acceptance and notify our team immediately. A full refund or exchange will be arranged at no additional cost to the buyer.

3.  Gallery-Initiated Cancellation: In the rare event that our gallery must cancel an order due to unforeseen circumstances (e.g., damage during storage, seasonal closure conflict), a full refund will be issued within 14 business days.

Exchange Eligibility (within 30 days of purchase):

1.  The buyer requests an exchange within 30 days of the original purchase date.

2. The art piece has not yet been delivered and accepted in person.

3. The exchange piece is of equal or greater value (any difference in price is to be paid by the buyer).

4. A completed Refund & Exchange Request Form has been submitted to and approved by the gallery.

Non-Refundable / Non-Exchangeable Circumstances:

•  Buyer remorse or change of mind after purchase is finalized.

•  Buyer no-show at a scheduled delivery without the required minimum 10 days’ prior notice.

•  Requests submitted after the 30-day exchange window.

•  Art pieces already accepted and signed for at delivery.

8. Delivery Scheduling:

 Following your purchase, our dedicated merchant will liaise with you within 30 days to coordinate a suitable delivery timeframe. This proactive approach enables us to accommodate your schedule and ensure a smooth delivery process.

9. Buyer's Presence Requirement:

 To facilitate a successful delivery, your presence is paramount. Should circumstances prevent your attendance, kindly provide a minimum of 10 days' notice to reschedule.

10. No-Show Policy: In the event of a buyer no-show, we reserve the right to reschedule delivery at our convenience. Alternatively, arrangements can be made for additional shipping and packaging, with associated costs borne by the buyer.